(25 October 2020)
We are The Twelve30 Collective Ltd. We are committed to protecting your personal information and being transparent about what information we hold about you. We collect and use your data for the very limited purposes which we have outlined below, as such we are the data controllers for your personal data.
In brief, we promise that:
We will take all reasonable steps to keep your information secure
We will only keep your information for as long as necessary
We will only ever contact you when necessary for the purposes you agreed to
We will never sell/provide your information to third parties without your knowledge/permission
You can ask us to permanently delete your information at any time.
The fine print
How do we collect information?
We collect information from you when you visit our website in the following ways:
When you sign up to our updates by completing our web form. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our email updates.
When you register for one of our events.
As cookies – small files that a site or its service provider transfers to your computer’s hard drive, your tablet or handheld device through your web browser that (if you allow) enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. This is standard for all websites. You can find more info on how to control cookies on your computer at aboutcookies.org
We use Google Analytics to collect information about how visitors use our website so that we can improve it. Google Analytics tells us things like what pages people visit, how long they are on the site, how they got here and what they click on. To do this we use several cookies to record anonymous information about how you use the website. None of these cookies records personal information about you (e.g. your name or address) and we cannot use them to identify who you are. The information is only used by this site and is not shared with Google. These cookies are optional, and you may opt out of providing them to us.
What information do we collect?
Your email address, first name and surname and preferences when you sign up to our mailing list, and information on how you use our emails to help us improve our communications – for example, whether you open them and which links you click on;
Your IP address, and details of which version of web browser you used;
Comments or feedback you leave via our blog;
Your first name, surname, email address, questions or queries you leave via our contact form
Transactional Information. If you purchase event tickets from us, we will collect certain information from you, including name and email address.
Information on how you use the site, using cookies and page tagging techniques.
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
Why and how we use your personal data
Your personal data may be processed in any of the following ways:
Information that you provide by filling in forms on any of our sites or sub-domains; this includes information provided at the time of registering to use our site, subscribing to our Services, posting material, any inquiry through the “Contact Us” section of our site;
Communicate about, and administer participation, in special events, surveys, and any other offers
Comply with and enforce applicable legal requirements, agreements, and policies; and;
Any other activity consistent with this Privacy Notice.
What is our lawful basis for processing your personal data?
Our lawful basis for processing your personal data is legitimate interest where we process the data in a way that allows us to provide the services to you and to communicate with you in a way that you would expect to be communicated and which will not intrude on your data rights.
Disclosing your information
We use Mailchimp to manage our mailing list subscribers and to send updates to you.
We use Eventbrite to manage the ticketing and payments for our events.
How long we keep your personal data?
We keep your personal data for only as long as we need to and according to the purposes for which we initially collected your data as outlined in the policy. For instance, where we have collected your data to respond to a query, we will delete your personal data after we have satisfied your concern. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. However, when you unsubscribe from marketing communications, we will keep your email address to ensure that we do not send you any marketing in future or if you make a complaint we may retain your data only for as long as we need to show evidence of complaints handling to our regulator.
How we store your personal data
Mail Chimp and Eventbrite two of the processors we use to organize and communicate with you about our events or our upcoming events store data in their servers in the United States
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
If you would prefer us not to contact you (via phone, email or any other way), nor use your data in the way described in this Privacy Notice please do not hesitate to contact us at the following email address:
Links to other websites
Following a link to the Twelve30 Collective website from another website
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Changes to this policy